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This privacy policy applies between
you, the user of this website and SPR Centre, the owner and
provider of this website. SPR Centre takes the
privacy of your
information very seriously. This privacy policy applies to our use
of any and all Data collected by us or provided by you in relation
to your use of the website.
This privacy policy should be read
alongside, and in addition to, our terms and conditions, which can be
found at:
http://www.sprcentre.com/sprc/terms.htm
(opens in new tab).
Please
read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy,
the following definitions are used:
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Data |
collectively all
information that you submit to SPR Centre via the Website.
This definition incorporates, where applicable, the
definitions provided in the Data Protection Laws; |
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Cookies |
a small text file
placed on your computer by this Website when you visit
certain parts of the Website and/or when you use
certain features of the Website. Details of the cookies used by the
clause below (Cookies); |
Data
Protection
Laws |
any applicable law
relating to the processing of personal Data, including but
not limited to the Directive 96/46/EC (Data
Protection
Directive) or the GDPR, and any national implementing laws,
regulations and secondary legislation, for as long
as the GDPR is effective in the UK; |
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GDPR |
the General Data
Protection Regulation (EU) 2016/679; |
SPR
Centre,
we or us |
SPR Centre, a
company incorporated in England and Wales with registered
number 2009131 whose registered office is at
Greenfields
Farm, Fontwell Avenue, Eastergate, Chichester, West Sussex,
PO20 3RU; |
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UK and EU
Cookie Law |
the Privacy and
Electronic Communications (EC Directive) Regulations 2003 as
amended by the Privacy and Electronic
Communications (EC
Directive) (Amendment) Regulations 2011; |
|
User
or You |
any third party
that accesses the Website & is not either (i) employed by
SPR Centre & acting in the course of their
employment or
(ii) engaged as a consultant or otherwise providing services
to SPR Centre and accessing the Website
in connection with
the provision of such services; |
|
Website |
the website that
you are currently using,
www.sprcentre.com, and any sub-domains of this site
unless expressly excluded
by their own terms and conditions. |
2. In this privacy policy,
unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are
to sub-clauses, clauses, schedules or appendices of this privacy
policy;
c. a reference to a
person includes firms, companies, government entities, trusts and
partnerships;
d.
"including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification
or amendment of it;
f. the
headings and sub-headings do not form any part of this privacy
policy.
Scope of this
privacy policy
3. This privacy
policy applies only to the actions of SPR Centre and Users with
respect to this Website. It does not extend to any websites that
can
be accessed from this Website including,
but not limited to, any links we may provide to social media
websites.
4. For purposes of
the applicable Data Protection Laws, SPR Centre is the "data
controller". This means that SPR Centre determines the purposes
for
which, and the manner in which, your Data is processed.
Data Collected
5. We may collect
the following Data, which includes personal Data, from you:
a. name;
b. contact Information
such as email addresses and telephone numbers;
in each case, in accordance with this privacy policy.
How we collect
Data
6. We collect Data
in the following ways:
a. data is given
to us by you; and
b. data is collected
automatically.
Data that is
given to us by you
7.
SPR Centre will
collect your data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post,
e-mail or through any other means;
b.
when you register with us and set up an account to receive our
products/services;
c. when you make
payments to us, through this Website or otherwise;
in each case, in accordance with this privacy policy.
Data that is
collected automatically
8. To the extent
that you access the Website, we will collect your Data
automatically, for example:
a. we
automatically collect some information about your visit to the
Website. This information helps us to make improvements to Website
content and
navigation, and includes your IP address, the date, times and
frequency with which you access the Website and the way
you use and interact with
its content.
b. we will collect your
Data automatically via cookies, in line with the cookie settings on
your browser. For more information about cookies,
and how we use them on the Website see the section below, headed
"Cookies".
Our use of Data
9. Any or all of
the above Data may be required by us from time to time in order to
provide you with the best possible service and experience when
using our Website. Specifically, Data may be
used by us for the following reasons:
a. internal record keeping;
in each case, in
accordance with this privacy policy.
10. We may use
your Data for the above purposes if we deem it necessary to do so
for legitimate interests. If you are not satisfied with this, you
have the right to object in
certain circumstances (see the section headed "Your rights" below).
11.
When we register
with us and set up an account to receive our services, the legal
basis for this processing is the performance of a contract
between you and us and/or taking steps, at your request, to enter into such
a contract.
Keeping
Data secure
12. We will use
technical and organisational measures to safeguard your Data, for
example:
a. access to
your account is controlled by a password and a user name that is
unique to you.
b. We
store your Data on secure servers.
13.
Technical and
organised measures include measures to deal with any suspected data
breach. If you suspect any misuse or loss or
unauthorised access
to your Data, please let us know immediately by contacting us via
this e-mail address:
info@sprcentre.com
14.
If you want
detailed information from Get Safe Online on how to protect your
information and your computers and devices against fraud,
identity
theft, viruses and many other
online problems, please visit
www.getsafeonline.org (opens in new tab). Get Safe Online is
supported
by HM Government and
leading businesses.
Data retention
15. Unless a
longer retention period is required or permitted by law, we will
only hold your Data on our systems for the period necessary to
fulfil the
purposes outlined in
this privacy policy or until you request that the Data be deleted.
16.
Even if we delete
your Data, it may persist on backup or archival media for legal,
tax or regulatory purposes.
Your rights
17. You have the
following rights in relation to your data:
a. Right to access - the right to request (i) copies of the
information we hold about you at any time, or (ii) that we modify,
update or delete
such
information. If we provide you with access to the information we
hold about you, we will not charge you for this, unless your
request
is "manifestly unfounded or excessive". Where we are legally permitted
to do so, we may refuse your request. If we refuse your request,
we
will tell you the reasons why.
b. Right to correct - the right to have your Data rectified
if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or
remove your Data from our systems.
d. Right to restrict our use of your Data - the right to
"block" us from using your Data or limit the way in which we can
use it.
e. Right
to Data portability - the right to request that we move, copy
or transfer your Data.
f. Right to object - the right to object to our use of your
Data including where we use it for legitimate interests.
18. To make
enquiries, exercise any of your rights set out above, or withdraw
your consent to the processing of your Data (where consent is our
legal basis for processing your
Data), please contact us via this e-mail address:
info@sprcentre.com.
19.
If you are not
satisfied with the way a complaint you make in relation to your
Data is handled by us, you may be able to refer your complaint to
the relevant data protection authority. For the UK, this is the
Information Commissioner's Office (ICO). The ICO's contact details
can be found on
their website at
https://ico.org.uk/
(opens in new tab).
20. It is
important that the Data we hold about you is accurate and current.
Please keep us informed if your Data changes during the period for
which
we hold it.
Links
to other websites
21. This website may, from
time to time, provide links to other websites. We have no control
over such websites and are not responsible for the
content of these websites. This privacy policy does not extend to your use
of such websites. You are advised to read the privacy policy or
statement of other websites
prior to using them.
Changes of
business ownership and control
22. SPR Centre
may, from time to time, expand or reduce our business and this may
involve the sale and/or the transfer of control of all or part of
SPR Centre. Data provided by Users
will, where it is relevant to any part of our business so
transferred, be transferred along with that part and
the new owner or newly controlling party will, under the terms of this
privacy policy, be permitted to use the Data for the purposes for
which it
was originally supplied to us.
23. We may also
disclose Data to a prospective purchaser of our business or any
part of it.
24.
In the above
instances, we will take steps with the aim of ensuring your privacy
is protected.
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All online
credit card transactions are processed through WorldPay®
- the global leader in secure
payment processing. Customers' card
and account details are captured on WorldPay's secure
servers.
This means that we only ever see partial
(encrypted) credit/debit card details from online orders (the last
four
numbers on credit debit card (e.g. ************9689) |
 |
| |
This protects
your confidential data, particularly your credit card details from
unauthorised use.
WorldPay's payment processing service
supports internationally recognised security checks including:
•
Card Verification Value (CVV2)
•
Address Verification Service (AVS)
•
Cardholder authentication (Verified by Visa & MasterCard SecureCode)
Click
here for more
Information about WorldPay®
All User credit/debit card details (for telephone phone orders) are
immediately destroyed after completion of the transaction. |
Cookies
25. This website
may place and access certain Cookies on your computer. SPR Centre
uses Cookies to improve your experience of using the
Website
and to improve our range of products. SPR Centre has carefully
chosen these Cookies and has taken steps to ensure that your
privacy
is protected and
respected at all times.
26.
All Cookies used
by this Website are used in accordance with current UK and EU
Cookie Law.
27. Before the
Website places Cookies on your computer, you will be presented with
a message bar requesting your consent to set those Cookies.
By giving your consent to the placing of Cookies, you are enabling
SPR Centre to provide a better experience and service to you. You
may, if you
wish, deny consent to the
placing of Cookies; however certain features of the Website may not
function fully or as intended.
28. This Website
may place the following Cookies:
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Type of Cookie |
Purpose |
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Strictly necessary
cookies |
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These are cookies
that are required for the operation of our website. They
include, for example, cookies
that enable you to log into
secure areas of our website, use a shopping cart or make use of
e-billing services. |
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Analytical/performance cookies |
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They allow us
to recognise and count the number of visitors and to see how
visitors move around our website
when they are using it.
This helps us to improve the way our website works, for
example, by ensuring that
users are finding what they are
looking for easily. |
29.
Here is a list of Cookies that we use:
(Netsuite
is the provider of our CRM from which the website is generated).
We have tried to ensure this is
complete and up to date, but if you think that we have missed a
cookie or there is a discrepancy, please let us know.
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Cookie Name |
Domain Name(s) |
Expires |
Purpose |
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JSESSIONID |
checkout.netsuite.com
sprcentre.com |
At end of session |
Shopping Basket
/ CRM Cookies
These cookies remember things such
as shopping basket
contents, login
details, promotional codes and
previously
purchased items. |
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NLVisitorId |
checkout.netsuite.com
sprcentre.com |
1 year (or until
cookie cache is cleared) |
|
NS_VER |
checkout.netsuite.com
sprcentre.com |
At end of session |
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lastUser |
checkout.netsuite.com |
1 week (or until
cookie cache is cleared) |
|
NLShopperId |
checkout.netsuite.com
sprcentre.com |
1 week (or until
cookie cache is cleared) |
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StoreEmail |
checkout.netsuite.com |
1 week (or until
cookie cache is cleared) |
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stickytags |
checkout.netsuite.com |
At end of session |
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gc |
checkout.netsuite.com |
At end of session |
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Cookie Name |
Domain Name(s) |
Expires |
Purpose |
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__utma |
checkout.netsuite.com
sprcentre.com |
2 years (or until
cookie cache is cleared) |
Google Analytics
Cookies
These cookies enable the function
of Google Analytics
Software, which
lets us see how many people visit
the site,
and how people use it.
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__utmb |
checkout.netsuite.com
sprcentre.com |
Immediately |
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__utmc |
checkout.netsuite.com
sprcentre.com |
At end of session |
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__utmz |
checkout.netsuite.com
sprcentre.com |
6 Months (or until
cookie cache is cleared) |
If
you wish, you can opt out of having your browsing activity within
the SPR Centre Website recorded by Google Analytics cookies.
30. You can
choose to enable or disable Cookies in your internet browser. By
default, most internet browsers accept Cookies but this can be
changed.
For further details,
please consult the help menu in your internet browser.
31. You can
choose to delete Cookies at any time; however you may lose any
information that enables you to access the Website more quickly
and
efficiently including, but
not limited to, personalisation settings.
32. It is
recommended that you ensure that your internet browser is
up-to-date and that you consult the help and guidance provided by
the developer
of your internet
browser if you are unsure about your privacy settings.
33. For more
information generally on cookies, including how to disable them,
please refer to
https://www.aboutcookies.org/
(opens in new tab).
You will
also find details on how to delete cookies from your computer.
34. You may not
transfer any of your rights under this privacy policy to any
other person. We may transfer our rights under this privacy
policy where
we reasonably
believe your rights will not be affected.
35. If any court
or competent authority finds that any provision of this privacy
policy (or part of any provision) is invalid, illegal or
unenforceable, that
provision
provision or part-provision will, to the extent required, be
deemed to be deleted, and the validity and enforceability of the
other provisions
of this
privacy policy will not be affected.
36. Unless otherwise
agreed, no delay, act or omission by a party in exercising any
right or remedy will be deemed a waiver of that, or any other
right
or remedy.
37. This
Agreement will be governed by and interpreted according to the
law of England and Wales. All disputes arising under the
Agreement will be
subject to
the exclusive jurisdiction of the English and Welsh courts.
Changes
to this privacy policy
38. SPR centre reserves the
right to change this privacy policy as we may deem necessary from
time to time or as may be required by law.
Any changes will be
immediately posted on the Website and you are deemed to have
accepted the terms of the privacy policy on your first use
of
the Website following the alterations.
Policy change
39. This privacy policy was most recently updated in May
2018. If we make changes to it, then we will take appropriate
steps to bring those changes
to your attention.
40.
This privacy policy was created using a document from
Rocket
Lawyer (opens in new tab)
31 May 2018
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