Terms and Conditions of Sale | ||
Definitions
The Company means SPR Centre. The Customer or you, means the person who buys or
agrees to buy goods from the company.
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Product Specifications
The Company warrants that the goods will be at the time of
delivery correspond to the description given by the company. It
is the responsibility of the customer to check the compatibility
and suitability of goods for any particular purpose before
ordering. The company hereby reserves the right to make without
notice such minor modifications in specifications, designs or
materials, as it may deem necessary.
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Payment
The Company�s normal terms of business are for all payments to be made before despatch
of goods. The contract will be deemed as active once the company has received payment in
full.
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Despatch
Customers will be given an estimated date of despatch when placing orders. If these dates
are exceeded the company will endeavour to keep customers informed of the delay and an
expected new delivery date. If at this point we are unable to agree a new delivery date with
the customer the customer has the right to cancel.
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Delivery
Whilst
every reasonable effort shall be made to keep to any delivery date, time of delivery
shall not be of the essence and the company shall not be liable for any losses, costs,
damages or expenses incurred by the customer. The risk in the goods shall pass from
the company to the customer upon delivery of such goods to the customer. Normal delivery
of all stock items will be 2 to 3 days special orders will be 5 to 7 days all other items
will be within 28 days.
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Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in
writing within 7 working days of delivery. All items must be checked before signing a
proof of delivery from the courier if damage is present this must be written on the
proof of delivery. Provided prompt notice of transit damage or loss is given and
provided it is proved to the company's satisfaction that such damage occurred in
transit in the UK but not otherwise, the company will refund, repair or replace such
equipment free of charge to the customer. this does not effect your statuary rights as
a consumer.
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Complaints
Any complaints must be reported to the company by e-mail or in writing
We endeavour to respond to all complaints within 5 working days. At this point we will
give a clear outline of any action that we will need to take and confirm a time scale to
resolve any such complaint we expect all complaint to be dealt with within 28 days.
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Warranty & Returns
In addition to any manufacturers warranty all products, except consumables and input
devices, are covered by our own 12 month RTB warranty. If you wish to return any faulty
item you must first contact us and obtain a RMA Number. You must use any on-site
arrangement provided by the manufacturer.
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Warranty for second user, end of line & refurbished goods
All second user or end of line goods sold by the company have a 90 day RTB warranty
if any item is returned to the company and found to be faulty a free of charge
replacement will be sent or a credit raised to the value of the original invoice or a full refund.
If the goods are found not to be at fault a charge to the value of the original cost of
delivery will be payable by the customer prior to the goods being shipped.
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Distance Selling Regulations
The terms and conditions of sale detailed below are provided for your information,
in line with legislation contained in Consumer Protection (Distance Selling)
Regulations 2000. This legislation covers items bought where there is no direct contact
between the supplier and the consumer. It does not apply where goods are bought for
business use, from showrooms, fairs or exhibitions.
The Distance Selling Regulations give consumers a 7 working day cancellation period - starting the day after receipt of the goods. To cancel the contract under the terms of the Direct Selling legislation the company must be contacted in writing within 10 days of receipt of the goods. The company will then contact the customer with a RMA number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification. Customers may return specified goods without reason for a refund. This excludes goods made to the consumer�s specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring, the goods until satisfactory receipt at the company will be borne by the customer. The customer will be refunded in full within 30 days of cancellation of the contract. |
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