Privacy Policy


This privacy policy only applies to this SPR Centre website at and outlines how your personal information is treated and
forms part of our Terms and Conditions



This privacy policy applies between you, the user of this website and SPR Centre, the owner and provider of this website. SPR Centre takes the
privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation
to your use of the website.

This privacy policy should be read alongside, and in addition to, our terms and conditions, which can be found at: (opens in new tab).

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:


collectively all information that you submit to SPR Centre via the Website. This definition incorporates, where applicable, the
definitions provided in the Data Protection Laws;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use
certain features of the Website. Details of the cookies used by the clause below (Cookies);


any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data
Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long
as the GDPR is effective in the UK;

 GDPR the General Data Protection Regulation (EU) 2016/679;
 we or us

SPR Centre, a company incorporated in England and Wales with registered number 2009131 whose registered office is at
Greenfields Farm, Fontwell Avenue, Eastergate, Chichester, West Sussex, PO20 3RU;

 UK and EU     Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic
Communications (EC Directive) (Amendment) Regulations 2011;

 User or You

any third party that accesses the Website & is not either (i) employed by SPR Centre & acting in the course of their
employment or (ii) engaged as a consultant or otherwise providing services to SPR Centre and accessing the Website
in connection with the provision of such services;


the website that you are currently using,, and any sub-domains of this site unless expressly excluded
by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
     a. the singular includes the plural and vice versa;
     b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
     c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
     d. "including" is understood to mean "including without limitation";
     e. reference to any statutory provision includes any modification or amendment of it;
     f. the headings and sub-headings do not form any part of this privacy policy.

 Scope of this privacy policy

3. This privacy policy applies only to the actions of SPR Centre and Users with respect to this Website. It does not extend to any websites that can
    be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, SPR Centre is the "data controller". This means that SPR Centre determines the purposes
    for which, and the manner in which, your Data is processed.

 Data Collected

5. We may collect the following Data, which includes personal Data, from you:
      a. name;
      b. contact Information such as email addresses and telephone numbers;
          in each case, in accordance with this privacy policy.

 How we collect Data

6. We collect Data in the following ways:
     a. data is given to us by you; and
     b. data is collected automatically.

 Data that is given to us by you

7. SPR Centre will collect your data in a number of ways, for example:
     a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
     b. when you register with us and set up an account to receive our products/services;
     c. when you make payments to us, through this Website or otherwise;
         in each case, in accordance with this privacy policy.

 Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:
     a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website
         content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way
         you use and interact with its content.
     b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies,
         and how we use them on the Website see the section below, headed "Cookies".

 Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when
    using our Website. Specifically, Data may be used by us for the following reasons:
      a. internal record keeping;
          in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for legitimate interests. If you are not satisfied with this, you
      have the right to object in certain circumstances (see the section headed "Your rights" below).

11. When we register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract
      between you and us and/or taking steps, at your request, to enter into such a contract.

 Keeping Data secure

12. We will use technical and organisational measures to safeguard your Data, for example:
        a. access to your account is controlled by a password and a user name that is unique to you.
        b. We store your Data on secure servers.

13. Technical and organised measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or
      unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud,
      identity theft, viruses and many other online problems, please visit (opens in new tab). Get Safe Online is supported
      by HM Government and leading businesses.

 Data retention

15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the
      purposes outlined in this privacy policy or until you request that the Data be deleted.

16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

 Your rights

17. You have the following rights in relation to your data:
        a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete
            such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request
            is "manifestly unfounded or excessive". Where we are legally permitted to do so, we may refuse your request. If we refuse your request,
            we will tell you the reasons why.
        b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
        c. Right to erase - the right to request that we delete or remove your Data from our systems.
        d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
        e. Right to Data portability - the right to request that we move, copy or transfer your Data.
         f. Right to object - the right to object to our use of your Data including where we use it for legitimate interests.

18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our
      legal basis for processing your Data), please contact us via this e-mail address:

19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to
     the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on
     their website at (opens in new tab).      

20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which
     we hold it.

 Links to other websites

21. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the
      content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or
      statement of other websites prior to using them.

 Changes of business ownership and control

22. SPR Centre may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of
      SPR Centre. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and
      the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it
      was originally supplied to us.

23. We may also disclose Data to a prospective purchaser of our business or any part of it.

24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


All online credit card transactions are processed through WorldPay® - the global leader in secure
payment processing. Customers' card and account details are captured on WorldPay's secure servers.
This means that we only ever see partial (encrypted) credit/debit card details from online orders (the last
four numbers on credit debit card (e.g. ************9689)


This protects your confidential data, particularly your credit card details from unauthorised use.

WorldPay's payment processing service supports internationally recognised security checks including:

Card Verification Value (CVV2)  Address Verification Service (AVS)  Cardholder authentication (Verified by Visa & MasterCard SecureCode)

Click here for more Information about WorldPay®

All User credit/debit card details (for telephone phone orders) are immediately destroyed after completion of the transaction.


25. This website may place and access certain Cookies on your computer. SPR Centre uses Cookies to improve your experience of using the
      Website and to improve our range of products. SPR Centre has carefully chosen these Cookies and has taken steps to ensure that your privacy
      is protected and respected at all times.

26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies.
      By giving your consent to the placing of Cookies, you are enabling SPR Centre to provide a better experience and service to you. You may, if you
      wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

28. This Website may place the following Cookies:

Type of Cookie Purpose
Strictly necessary cookies  

These are cookies that are required for the operation of our website. They include, for example, cookies
that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies  

They allow us to recognise and count the number of visitors and to see how visitors move around our website
when they are using it. This helps us to improve the way our website works, for example, by ensuring that
users are finding what they are looking for easily.

29. Here is a list of Cookies that we use: (Netsuite is the provider of our CRM from which the website is generated). We have tried to ensure this is
      complete and up to date, but if you think that we have missed a cookie or there is a discrepancy, please let us know.

Cookie Name Domain Name(s) Expires Purpose

At end of session

Shopping Basket / CRM Cookies
These cookies remember things such
as shopping basket contents, login
details, promotional codes and
previously purchased items


1 year (or until cookie cache is cleared)


At end of session

1 week (or until cookie cache is cleared)


1 week (or until cookie cache is cleared)

StoreEmail 1 week (or until cookie cache is cleared)
stickytags At end of session
gc At end of session
Cookie Name Domain Name(s) Expires Purpose


2 years (or until cookie cache is cleared)


Google Analytics Cookies
These cookies enable the function
of Google Analytics Software, which
lets us see how many people visit
the site, and how people use it.






At end of session


6 Months (or until cookie cache is cleared)

If you wish, you can opt out of having your browsing activity within the SPR Centre Website recorded by Google Analytics cookies.

30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed.
      For further details, please consult the help menu in your internet browser.

31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and
      efficiently including, but not limited to, personalisation settings.

32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer
      of your internet browser if you are unsure about your privacy settings.

33. For more information generally on cookies, including how to disable them, please refer to  (opens in new tab).
      You will also find details on how to delete cookies from your computer.


34. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where
      we reasonably believe your rights will not be affected.

35. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that
      provision provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions
      of this privacy policy will not be affected.

36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right
      or remedy.

37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be
      subject to the exclusive jurisdiction of the English and Welsh courts.

 Changes to this privacy policy

38. SPR centre reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.
      Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use
      of the Website following the alterations.

 You may contact SPR Centre by email at

 Policy change

39. This privacy policy was most recently updated in May 2018. If we make changes to it, then we will take appropriate steps to bring those changes
      to  your attention.


40. This privacy policy was created using a document from Rocket Lawyer (opens in new tab)
      31 May 2018